Shipping Policy
This Shipping Policy outlines how we ship products, shipping methods, delivery times, and our return policy. Please read carefully before placing an order.
Research Use Only (RUO) Labeling
All products are shipped with Research Use Only (RUO) labeling.
Every shipment includes clear labeling stating that products are "For Laboratory Research Purposes Only" and "Not for Human or Veterinary Use." All packaging and documentation will reflect the research-only classification of these materials.
Products are marked as "Laboratory Reagents – not for human use" on all shipping paperwork to ensure proper customs handling and compliance with import/export regulations.
Shipping Methods
Domestic Shipping (United States)
- Standard Shipping: 3-5 business days via FedEx Ground or USPS Priority
- Express Shipping: 1-2 business days via FedEx Overnight or USPS Express
- Shipping Cost: Calculated at checkout based on weight and destination
International Shipping
International shipping is available to select countries. Shipping times vary by destination:
- Canada: 5-10 business days
- Europe: 7-14 business days
- Other countries: 10-21 business days
Important: International customers are responsible for ensuring compliance with their local import and research laws. Some countries may have restrictions on importing research peptides. Please check your local regulations before ordering.
Packaging and Storage
Peptides are shipped in appropriate packaging to maintain stability:
- Products are typically shipped freeze-dried (lyophilized) in sealed vials
- Temperature-sensitive items may include cool packs or cold chain packaging
- All shipments use sturdy packaging to prevent damage during transit
- Products are labeled with storage requirements (e.g., -20°C, refrigerated)
Storage Note: Upon receiving your order, store products according to the provided storage requirements. For laboratory storage conditions only. Improper storage may affect product stability and research results.
Delivery Times
Delivery times are estimates and begin after your order is processed and shipped. Processing typically takes 1-2 business days. Delivery may be delayed due to:
- Weather conditions or natural disasters
- Customs delays (international orders)
- Holidays or peak shipping periods
- Incorrect or incomplete shipping addresses
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to track your shipment through the carrier's website. If you have questions about your shipment, please contact us through our contact page.
Returns and Refunds
Returns are limited due to the nature of research materials.
No Returns on Opened Products
We cannot accept returns on opened products or products that have been used, as this compromises product integrity and safety.
Defective Products
If you receive a defective product, please contact us within 3 business days of delivery. We will require written notice and may request photos or documentation. If the defect is confirmed, we will replace the product at no additional cost. Replacement shipping costs are handled on a case-by-case basis.
Unopened Products
Unopened products in original packaging may be eligible for return within 14 days of delivery, subject to a restocking fee. Contact us before returning any product.
Return Shipping
All return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue. In most cases, we will replace lost or damaged items at no additional cost to you.
Questions About Shipping
If you have questions about shipping, delivery, or returns, please contact us through our contact page.
Last updated: December 2025